Rental Terms


“Business Day” shall mean Monday through Friday between the hours of 8:00 am – 5:00 pm, unless such day is a Federally recognized holiday.

“Customer” shall mean any person, organization or entity that enters into a Rental Agreement for laser tag Equipment with LTH.“Equipment” shall mean any and all laser tag equipment, including but not limited to, taggers, laser tag guns, bunkers, attachments, laptops and any other supplies or accessories rented to Customers.

“Event Date” shall mean the date on which the Customers event is scheduled to occur, as determined at the time of Rental.

“Guests” shall mean any person, friend, family, invitee, agent or user the Customer allows access to, or use of, the Equipment.

“Laser Tag Hire” shall mean the Company responsible for providing Rental Equipment and customer service tech support to the Customer for laser tag Equipment. (“LTH”)

“Malfunctioning Equipment” shall mean Equipment that does not operate for the Customer as it is intended to operate and which upon return to LTH, is confirmed to be malfunctioning by LTH, at its sole discretion.

“Rain-check” shall mean that LTH authorizes a replacement Rental, at its sole discretion, to a Customer for a Rental, up to the amount of the original Rental.“Refund” shall mean that LTH refunds the full Rental amount back to the Customer.

“Rental” shall mean the confirmed order for the rental of Equipment by the Customer, once payment or confirmed purchase order has been received by LTH.“Reservation” shall mean the placing of a Customer order for Rental of Equipment with LTH, prior to payment for, or receipt of, a confirmed purchase order, by LTH.

“Return Date” shall mean the date on which Equipment is due to be received by LTH after Customer Rental, as determined at the time of Rental.“Ship Date” shall mean the date on which rental Equipment must ship by in order to arrive on schedule, in accordance with the shipping schedule lead times outlined below, as determined at the time of Rental.

Release Of Liability

By entering into a Rental agreement with Laser Tag Hire (LTH), Customer agrees to these terms and conditions for Rental. The Customer assumes all responsibility for any and all users of the Equipment and assumes responsibility for any and all inherent risks incident to and arising from the Equipment or its use, whether occurring prior to, during or subsequent to the Event Date. Customer also agrees that LTH, its employees, agents, officers and directors are hereby released from any responsibility for death, personal injury, property damage, or any other claims in any way arising from the Equipment or its use.

Payment Policy

Customer must pay full upon booking together with a NZD100 of Security Deposit at least five (5) Business Days prior to the Ship Date, to ensure on time delivery. Any payment or copy of confirming purchase order received inside of the five (5) Business Day pre-shipment window, is subject to additional shipping charges for expedited shipment.

Cancellation Policy

We understand things doesn’t always go according to plan. 

However you do not accept cancellation due to our schedule are usually quite tight. If your event do not go ahead according to plan and no longer wish to receive the equipment for the booked event date. We can hold your book and allow to be postponed to another date (within 365 days from the original booking date).

Customer shall inspect all pieces of Equipment for proper functioning and usage instructions, at least two (2) hours prior to their event in case LTH Tech Support is necessary.

Tech Support can be reached via Facebook Massenger at m.me/lasertagnz to address any and all questions pertaining to Equipment, usage or technical issues.

Failure by Customer to contact Tech Support to report Malfunctioning Equipment, shall result in Customer not receiving a refund for Malfunctioning Equipment.

If Equipment arrives damaged, Customer agrees to contact LTH, via Facebook Messenger at m.me/lasertagnz, to notify LTH of any such damages that occurred during shipment. Pictures, videos or any related evidence will be required.

Any such failure to notify LTH, results in the Customer accepting full responsibility for the Equipment.

Customer is responsible for any and all damage to Equipment, at the below listed rates, for each individual item damaged.

LTH shall determine, at its sole discretion, whether Equipment is damaged, upon return.

* NZD250.00 for every damaged Rifle

* NZD150.00 for every damaged Shotgun

* NZD 300.00 for damaged Laser Tag Hire Carry Bag

Malfunctioning Equipment

In the event Equipment does not function properly, Customer shall contact Tech Support via Facebook Messenger at m.me/lasertagnz. If Tech Support is unable to rectify any Malfunctioning Equipment issues, LTH will Refund the Rental amount for each piece of Malfunctioning Equipment, deemed to be Malfunctioning Equipment. LTH is not responsible for Customer or its Guest(s), user errors.

Delayed Equipment Arrival

Should Equipment not arrive prior to the event, there is a 100% money back guarantee Refund, unless the unavailability of Equipment is specifically due to an event beyond LTS’s reasonable control and without its fault or negligence. (“Force Majeure”) Examples of Force Majeure events include, but are not limited to: acts of God; unusually severe weather; war; embargo; natural disaster; sabotage; explosion; riot; fire; strike or labor dispute; actions or failures to act on the part of governmental authorities which delay or prevent performance; or LTS’s inability, despite due diligence to obtain required licenses. In the case of Force Majeure events, LTS shall issue a “Rain-check” for the total value of the Rental, to be used within one (1) year of the original event date. Rain-check order reservations must be made in accordance with the usual order procedures and shipment timing, as outlined in this Agreement and are subject to Equipment availability.

Equipment Returns

Customer is responsible for return shipment of the Equipment to LTH. Customer agrees to arrange courier with NZ Couriers pick up or drop-off to an authorized NZ Couriers drop-off facility within one Business Day of the Event Date. Any Equipment postmarked after this date shall be considered “re-rented” and shall be charged a full Rental fee of between $12.00 to $39.00, per gun. Customer advice to return Equipment in the original box it was shipped to Customer in. All return shipping damages resulting from; i) improper boxing or taping of the outside shipping package, ii) inadequate wrapping or bubble wrapping of the individual pieces of Equipment, and iii) return shipping Equipment loosely within the shipping package, are the sole responsibility of the Customer.

Refund Policy

* LTH offers a 100% refund for any Rental Equipment deemed to be Malfunctioning Equipment, as per the terms of this Agreement.* LTH offers a 100% refund for any Rental Equipment that does not arrive prior to the Customer’s event, as per the terms of this Agreement.


Customer grants LTH the right to add the Customer’s name to the LTH customer list and to contact Customer via email, regarding future Laser Tag Hire News.

Shipping & Payment Schedule

Our deliver service is NZ Couriers, next day delivery is available, however. We do not accept last minute booking. Please make sure your book at least 7 days in advance prior your event day.