Despite we thoroughly check our equipment prior shipping, equipment faulty still happened.
Here is what you should do if it does happened.
Take a picture or video to explain what happened.
Send us a messenger on our Facebook messenger with your order number.
If were not able to replace the equipment in time, a refund will be make according to the number of gun(s) that are faulty.
Customer is responsible for any and all damage to Equipment, at the below listed rates
* $65.00 for every damaged Shotgun laser tag gun
* $95.00 for every damaged Rifle laser tag gun
The best way to contact us is through Facebook Messanger, Go to our website www.lasertaghire.nz or our Facebook page www.facebook.com/lasertagnz to FB messange us.
You can reprint your return shipping label from the email we sent you titled “Freight Tickets xxxx”
Customer agrees to arrange pick up from New Zealand Couriers within one Business Day of the Event Date.
Any Equipment postmarked after this date shall be considered “re-rented” and shall be charged a full Rental fee of between $30.00 to $45.00, per gun.
Yes, that’s possible. Just let us know upon return, We will deduct it off your deposit.
* $65.00 for Shotgun
* $95.00 Rifle